Privacy Policy

This privacy policy sets out how The Physiotherapy Clinic uses personal data we may collect and how we keep safe any information that you provide The Physiotherapy Clinic.

Personal information may be provided to The Physiotherapy Clinic this website or when you receive face-to-face treatment or over the phone contact when speaking to our reception staff. We are committed to ensuring your privacy is protected in line with GDPR, Europe’s new framework for data protection. You can be assured that our data protection policy will be used in accordance with this privacy notice to ensure your data is fully protected. This policy is effective from 25th May 2018.

What personal data we collect

How we protect your personal data

We require personal information related to your health records to help us understand your physiotherapy related problem and how we can rehabilitate your issue. We also use this data for internal record keeping. With your permission we may contact you with any promotional offers. The demographic, not personal, data that is provided may be used in a nationwide study that gathers information on the effectiveness of Physiotherapy. We may also use this demographic data to customise our website. We will also use your information to communicate with other health professionals who may be involved in your episode of care.

We are committed to treating your data with the utmost care and take all appropriate steps to store and protect it in a secure online environment. Access to your stored health records and personal data is password-protected. Access to the Contact Us section of our website which you may complete with personal information is secured by using ‘https’ technology. Personal information we may receive from you via our website or appointment booking system is physically secured via our hosting companies. By having their own data centres, they have built in a secure network infrastructure and do not rely on third-party solution.

How we use cookies

Cookies are tiny text files stored on your computer’s hard drive when you visit certain web pages if you agree to its usage. You can choose to accept or decline cookies.

Cookies allow us to keep track of your preferences when using our website. When we analyse the data, we can identify which demographic of patients use our website and we can then tailor the website to our patients’ needs. We only use this information for internal and statistical purposes and then the data is removed from the system. By accepting the use of cookies, we do not gain access to your computer.

How we use Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on through the use of cookies in order to provide meaningful reports about website visitors but they do not collect personal data about you. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than

How long do we keep your personal data?

We will only collect and keep your personal data for as long as it is necessary for the purposes explained above. At the end of that retention period, your data will either be deleted completely or anonymised. We abide by the guidelines set out by our governing body, The Health Care Professions Council (HCPC).

Who do we share your personal data with?

We sometimes share your personal data with your GP, consultant or health insurance provider but only in the interest of your health and wellbeing. We also take part in an anonymised data collection project with the University of Brighton, for inclusion in this project we would seek additional permission from the patient concerned.

Who do we share your personal data with?

You may choose to restrict the collection or use of your personal information. You have the right to request details of personal information which we hold about you. If you believe that any information we are storing about you is incorrect or incomplete or if you have a concern about how we handle your data, please write to us as soon as possible so that we can promptly correct any information found to be incorrect.



The policy applies to The Physiotherapy Clinic’s website at (the “Website”). We at The Physiotherapy Clinic take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”) May 2018.



For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to:

The Data Controller

Physiotherapy Clinic,
Norfolk House,
75 Bartholomew Street,
RG14 5DU